How to Pick An Employee Relocation Services Provider
When picking a moving and storage provider for your employee relocation program, it’s important to look at their background. A good provider should be experienced in household goods relocations and financially stable, while also having the hauling fleet required to service your firm. When those qualifications are found, look deeper to see who would be an excellent provider for your employee relocation program.
- What is the business's culture, do they match with yours?
- What does client service mean to them?
- How is quality service demonstrated?
Culture and Values
How your employee relocation services provider appreciate their employees will have an impact on the overall service you can expect for your transferees and new hires. The level of trust and kindness that is given by a service provider is the foundation upon which its staff will perform. As a fourth-generation family owned and operated company, Corrigan’s staff are more than just employees, they’re an extension of the Corrigan family. Corrigan’s valued employees have received the top individual honors possible from United Van Lines – many of them more than once!
At Corrigan we believe that our employees are our differentiator. All moving companies have warehouses, everyone has trucks, and everybody has equipment. It’s the Corrigan individuals that makes the difference, from the movers in your home to the dispatchers you never see, Corrigan’s staff genuinely believe in their work, and it's visible in each employee relocation we do.
Good customer service is the foundation upon which all good relocations start. Yet determining which movers can offer you good customer service can be a arduous thing. So what exactly does strong customer service look like from your employee relocation service partnerand how is good customer service implemented?
Industry leading customer service is instilled all over Corrigan. Whether it’s our front-line moving teams working in the residences of our clients, or our staffs working back in the office handling thecoordinating or IT for Corrigan, customer service is provided at every opportunity oneach relocation completed.
Home Survey As your preferred relocation services partner, Corrigan will perform either a regular in-home survey or a virtual survey. With the community relying more and more on technology, virtual surveys are becoming the preferred way of surveying. Corrigan’s trained survey crew work with the relocating personnel to compile a precise survey. These have shown themselves to be accurate, because we regularly review estimated weight in comparison to actual weight after the move happens. This allows us to routinely improve our capabilities and surveying accuracy.
Estimate Review After the residence review is finished and the detailed inventory is put together, a employee of the Corrigan team will prepare the cost for the move and share them with the transferee. We are committed, as your employee relocation services provider, to deliver fair value on each move while also demonstrating the top-tier quality Corrigan is known for. Our staff will work to supply all transferees with resources that will assist them to stay inside their budget.
Pre-Move Guidance Every transferee will be given an experienced relocation coordinator who will work directly with him/her throughout every phase of the move. Rest assured, as your selected employee relocation services partner, Corrigan’s staff of relocation coordinators are some of the best in the business and have been praised on more than one occasion for being the highest quality within the United Van Lines system of agents!
Pack, Load and Delivery DayCome move day you can rest easy knowing that our drivers are ready to handle everything for you. We are pleased to be part of an an exclusive classification of moving and warehousing companies nationwide that are dedicated to continually training our front-line moving crews. Through the Kathleen Corrigan Training Center, crews practice the skills of the moving industry prior to arriving at a customer’s home. No other relocation business provides the level of firsthand training that the Corrigan Academy gives.
With Corrigan as your employee relocation services partner, you will be able to rest assured that you have a well-rounded staff of experienced movers working both for you and for your transferees. From the first contact to the final delivery, as your employee relocation services company, Corrigan’s crew of professionals will work with your transferees to ensure they have the information they need when they want it. When our clients say, “…this was the best move ever!,” we know we’ve supplied an elite employee relocation and great customer service!
Corrigan prides itself on delivering quality service with each relocation. We are a dedicated employee relocation services provider with ongoing quality initiatives. Corrigan believes that our ability to routinely improve the relocation experience is based on our ability to attract, train and retain the elite of the relocation industry.
Worker growth and advancement is taken seriously within the Corrigan organization. Each member of our crew undergoes a background check, alongside pre-employment and random drug testing of all drivers. We’ve also built a state-of-the-art training facility within our facility to guarantee our teams are equipped with the essential capabilities and know-how to manage our customers through the relocation process prior to entering the field. Our entire staff of experienced, trained and committed team is dedicated to raising the bar in the industry and showcasing how much better the moving experience can be.
Our staff have the experience and tools to deliver the quality service Corrigan is known for. Maintaining and investing in quality equipment is a necessary business practice for all moving and storage businesses. Corrigan considers its annual capital investments in equipment as essential as well as a recruitment opportunity for attracting and retaining operators and staff.
Many subjects must be considered when selecting the appropriate employee relocation service partner for your organization. Beyond the fundamental aspects of selecting a moving partner, it is relevant to consider your prospective partner’s values and tradition as well as how they value quality and customer service. Identifying a few of the prospective company's values should prove to be a priceless practice when choosing the ideal employee relocation services provider.