Corrigan Moving Wins Numerous Awards at Annual Learning Conference
For the previous 90 years in operation, Corrigan has received hundreds of awards over the decades. But, each time we hear “Corrigan Moving!” revealed as the recipient of an additional award, the same surge of pride and exhilaration flows through our veins. We’re thrilled to relay that our branches left the Unigroup Learning Conference with extra honors this year! In all, Corrigan branches and single team members earned eight accolades:
- United Presidents Club accolade- Farmington Hills, MI office
- Centers Network Performance accolade – Cleveland, OH location
- Heart of Quality- Cassandra McCann, Grand Rapids, MI branch
- Customer Excellence- Buffalo, NY branch
- Customer Excellence- Ann Arbor, MI location
- Customer Excellence- Farmington Hills, MI location
- Masters Club Inner Circle-Logistics/Special Products-Myron Luikart
- Masters Club Inner Circle-At Large- Myron Luikart
- Million Dollar Club- Brandon Becker, Ann Arbor, MI branch
- Million Dollar Club- Tim Carney, Cleveland, OH location
- Million Dollar Club- Rob Galardi, Rochester, NY location
- Million Dollar Club- Craig James, Auburn Hills, MI office
- Million Dollar Club- Mike Sparks, Buffalo, NY location
“We are thrilled to see the difficult work and dedication of our organization recognized,” said David Corrigan, President of Corrigan Moving. “We realize everything our offices and staff do everyday to make our business successful; it’s fantastic to see that devotion recognized. We have the most special group of experts at Corrigan, seeing that showcased at this honors presentation makes me very proud.”
The annual Unigroup Learning Conference reverted to an in-person affair this year. Held nearby the Unigroup headquarters in St. Louis, MO, the gathering is attended by hundreds of delegates from various United and Mayflower offices throughout the country. After 3 days of events comprised of classes and courses, the conference always concludes with an award ceremony.
“I don’t recall the last occasion we didn’t win an honor of some kind,” said Kirk Hensler, Vice President of Operations. “That demonstrates to the level of reliable character of our drivers, relocation crews and office team members. It’s great to never go home empty handed.”
While several of Corrigan’s branches took top recognition, a few of Corrigan’s single employees carried home awards in their respective departments. For the second year straight, Cassandra McCann from the Grand Rapids, MI branch earned the Heart of Quality accolade. This award is presented just to the top category of relocation coordinators in the Unigroup system. To be suitable to win this honor, relocation coordinators are required to have immaculate customer feedback scores and complete ongoing yearly training.
“We’ve had several relocation coordinators win this accolade, and we’re so proud of Cassandra for winning two years in a row. She goes over and above for her customers. They see how much she does, we see it, and now she has an additional award to join to her others,” said David Corrigan.
Myron Luikart works in Corrigan’s specialty Logistics division, managing mainly on global projects. “Winning 2 Masters Club Inner Circle honors in the same year is not easy to manage, however he did it. If somebody needs to find a way to a task completed, it’s Myron. He provides remarkable knowledge to our organization and his clients. He handles some of our largest-scale projects and manages them all with tremendous care. He’s absolutely advantageous for us, we’re pleased he got some acknowledgement today,” said Kirk Hensler.
As well as to Luikart’s awards, many members of Corrigan’s sales division were admitted into United’s elite Million Dollar Club for their exceptional sales achievements. These individuals embody an exceptional devotion to excellence in annual booked linehaul revenue. Honored were, Brandon Becker, Ann Arbor, MI location, Tim Carney, Cleveland, OH branch, Rob Galardi, Rochester, NY location, Craig James, Auburn Hills, MI location and Mike Sparks, Buffalo, NY branch. “Every one of these men have gone above and beyond in sales and truly proven a commitment to assisting our clients,” stated David Corrigan. “We are honored to have all of these guys on our team.”
Three Corrigan offices won the Customer Excellence award, a notable honor spotlighting the dedication to customer satisfaction. Once their move is complete, clients are asked to grade several parts of their move. This comprises the initial evaluation process, their move coordinator, packing, loading and delivery stages. Each branch belongs to a different size category, depending on how many relocations they service annually. In order to win, each branch must have the best feedback score in their size category, on top of meeting or exceeding the standards set for claims (volume of damage noted during a move), safety and certified labor.
“This isn’t an easy honor to win. Standards are very high, and you need be close to perfect in each category. To have 3 branches win for their particular size categories once again showcases the honor we take in providing top quality to our customers,” said David Corrigan.
Lastly, the Cleveland location was presented with the Centers Network Performance honor. This accolade pertains to the Snap Move Container Program, where a customer pays for our crews to load, transport and deliver their goods inside wooden containers. This selection can expedite service for smaller shipments, compared to conventional in-van moving options. The vaults are shipped to the neighboring United agent to where the customer is moving, who then assists with delivering the goods inside of those containers.
“The Centers Network Performance honor is just presented to 2 agents. One winner is for agents that manage 0 to 200 containers, and the second recipient is for more than 200 containers,” said Kirk Hensler. “Corrigan Cleveland won the Centers Network Performance accolade for 0-200 containers. They were top of 94 agents. Standards that are measured are claims, timeliness in getting the vaults prepared for pick up, efficiency in delivering inbound vaults, and customer satisfaction.”
“It was wonderful to return to in person this year,” said David Corrigan, recapping the event. “It’s been a tough few years managing the pandemic and now employment shortages. Spending time with our colleagues and talking about how they’re working through issues provides us fresh ideas to take back. A lot of these locations are working through the same struggles we are and it’s a good way to learn from others, help one another and continue to nurture beneficial friendships with our agents. We lean on them to help our customers in states we don’t have a Corrigan location. They realize they can always rely on Corrigan to provide top tier service for each of their customers, as well. Overall, this was a very effective conference and I couldn’t be prouder of how Corrigan Moving was portrayed and awarded.”